State Farm® Insurance Agent Carrie Maddux

"Thank you for taking the time to share your feedback regarding the recent rate increase. We understand that any change in pricing can be frustrating, and we appreciate your honesty in expressing your concerns. We want to assure you that the decision to adjust our rates was not made lightly. We have carefully evaluated various factors, including the cost to repair vehicles and realized that the adjustments are necessary for us to continue delivering the high-quality experience that we strive to provide. We understand that the rate increase may have caused inconvenience, and we apologize for any frustration it may have caused. Erika from our office has attempted to reach out to you to discuss options for additional discounts. We will reach out to you again this week so that we can review your policy and options. We genuinely value your business and want to ensure your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to me. -Carrie Maddux "

"Thank you for the kind review! We're incredibly grateful for your kind words and for choosing us as your insurance provider. Customers like you make our work rewarding and we take great pride in providing exceptional service to you and your family. We look forward to helping you again in the future! "

"Hi Martha, I am very sorry to hear that you are disappointed. Our call records do not show any missed calls from you. I tried to call you, but I am unable to leave you a voice mail. We have also responded to your text so that we can get more information from you. It appears you are insured with State Farm Agent Leonel Alberto. Please give us a call so that we can try to help you or feel free call Leonel directly."